FAQ

STARSEEKER Frequently Asked Questions

Who is STARSEEKER UK?

We are the manufacturer’s exclusive agent and representative. We supply STARSEEKER coffee equipment and provide direct customer support, repairs and access to replacement parts.

What products do you sell?

Our range includes electric coffee grinders, portable espresso makers and accessories for preparing coffee at home or while travelling.

Do STARSEEKER grinders use conical or flat burrs?

Our range includes both. Burr type and size depend on the model:

Grinder	Burr type and size
EDGE MINI	38 mm conical
EDGE 2.0	48 mm conical
MERAK	50 mm conical
AVIOR	55 mm conical
ALHENA	63 mm conical
EDGE PLUS	63 mm conical
NASHIRA	64 mm flat

Can I grind for espresso and filter coffee?

Yes. Models including the AVIOR and NASHIRA cover espresso, filter coffee and French press. Check your chosen grinder’s brewing range to make sure it suits how you prepare your coffee.

Are your grinders stepped or stepless?

Several models, including the AVIOR, NASHIRA, EDGE 2.0 and EDGE PLUS, use stepless adjustment. This allows small changes between the marked positions on the dial.

The numbers on a stepless dial are reference points, rather than a fixed number of grind settings.

Can I use your grinders for single dosing?

Yes. Models including the EDGE 2.0 and ALHENA are designed around a single-dose workflow: weighing the beans needed for each brew and adding that dose to the grinder.

Capacity varies by model. For example, the EDGE 2.0 accommodates up to 30 g per dose.

Do you offer cordless grinders?

Yes. The MERAK and EDGE MINI are rechargeable, battery-powered grinders with USB-C charging, suitable for use at home or while travelling.

Does every grinder include a portafilter holder?

Included accessories vary by model and package. A dosing cup holder is not necessarily a portafilter holder, so check the contents of your selected product before ordering.

For help checking compatibility, email support@starseeker.co.uk with your grinder and espresso machine details.

Do all portable espresso makers heat water?

Yes. The S58 and Super58 both have built-in heating systems. Check the heating and power requirements of your chosen model before ordering.

Which delivery company do you use?

We use DPD tracked parcel services for UK deliveries. Available delivery options and charges are shown at checkout.

How long will delivery take?

The delivery estimate for your order is shown at checkout. Courier transit times run from dispatch, rather than from the moment you place your order.

Delivery times can vary by postcode and service. If you need an item for a particular date, contact us before ordering.

Can I track my order?

Yes. We provide tracking details when your order is dispatched so you can follow its progress with DPD.

Can I change my delivery address after ordering?

Email support@starseeker.co.uk as soon as possible with your order number and the correct address. We will do our best to update it before dispatch, but changes may not be possible once the parcel is with the courier.

What happens if my delivery is lost or damaged?

Contact support@starseeker.co.uk with your order number and details of the problem. If the parcel or equipment is damaged, photographs of the item and packaging can help.

We will investigate with the courier and arrange the appropriate resolution. Please contact us directly for help with your order.

Can I return an order if I change my mind?

For UK online purchases, you have 30 days to tell us you wish to cancel, starting the day after delivery. If items from one order arrive separately, this period starts the day after the final item arrives.

You then have a further 14 days to send the goods back. Email support@starseeker.co.uk with your order details and see our Returns & Refunds Policy for the full conditions.

Can I return equipment after opening or using it?

You can unpack and inspect equipment as you reasonably would in a shop. Opening the packaging does not automatically prevent a return.

If handling or use goes beyond what is reasonably necessary to inspect the equipment and reduces its value, we may deduct that loss in value from your refund. Your rights for faulty goods remain unaffected.

Who pays return postage?

You pay return postage if you change your mind.

If an item is faulty, damaged on arrival or incorrectly supplied, we arrange or cover reasonable return postage costs.

Do you charge a restocking fee?

No. We do not charge a restocking or cancellation fee for returns made under your statutory cancellation rights.

A deduction may apply for loss in value caused by handling beyond reasonable inspection, as explained in our Returns & Refunds Policy.

When will I receive my refund?

For change-of-mind returns, we refund without undue delay and within 14 days of receiving the goods or evidence that you have sent them back, whichever happens first.

Refunds go to your original payment method unless we agree otherwise with you. If you cancel the entire order, we also refund the standard outbound delivery charge. Any extra paid for an upgraded delivery service is not included.

What if my equipment arrives faulty or develops a fault?

Email support@starseeker.co.uk with your order number, model name and a description of the problem. Photographs or a short video can help us assess it.

You normally have 30 days from delivery to reject faulty or misdescribed goods for a full refund. Further rights to a repair, replacement, price reduction or refund may apply after that.

These rights are separate from our warranty and our 30-day change-of-mind policy.

What warranty comes with a STARSEEKER grinder?

All STARSEEKER grinders purchased directly through our website, www.starseeker.co.uk, come with a two-year warranty from the date of purchase.

The warranty covers manufacturing defects and faults, including motor failure or breakdown, arising under normal use during the warranty period.

If a covered fault develops, we will first arrange for the product to be inspected and repaired. If we are unable to repair the fault, we will provide a replacement product.

A valid purchase receipt is required for all warranty claims. Products purchased through third-party retailers, marketplaces, resellers or other sales channels are not covered by this warranty.

This warranty does not affect your statutory consumer rights.

How do I arrange a warranty claim or repair?

Email support@starseeker.co.uk with your purchase receipt, order details, product model and a description of the issue. Photographs or a short video may also be requested to help us assess the fault.

Once the claim has been reviewed, we will advise you of the next steps, including return arrangements where inspection or repair is required.

Can I buy replacement burrs and spare parts?

Yes. We supply replacement burr sets and selected spare parts.

Email support@starseeker.co.uk with your model name and the part you need so we can confirm compatibility, availability and pricing.

How should I clean my grinder?

Follow the cleaning instructions for your exact model, including how to switch it off, disconnect it and access removable parts. Only remove components intended for customer cleaning.

Can I use cleaning tablets or put removable parts in the dishwasher?

Only use cleaning products and washing methods approved for your model. Do not assume that tablets, water or dishwasher cleaning are suitable for every grinder or component.

If the instructions do not confirm a method is suitable, contact us before using it.

How do I contact customer support?

Email support@starseeker.co.uk.

For an existing order, include your order number, product model and a brief description of your question so we can help.