Refund policy

Starseeker Returns & Refunds Policy

This policy applies to purchases made online from Starseeker by UK consumers.

30-day cancellation period

If you change your mind, you can cancel your order without giving a reason. You must tell us within 30 days, starting from the day after you receive your goods. If items from one order arrive separately, this period starts the day after the final item arrives.

Once you have told us you wish to cancel, you must send the goods back without undue delay and within a further 14 days.

These rights also apply to discounted and sale items.

How to arrange a return

Email support@starseeker.co.uk with a clear statement that you wish to cancel. Please include your order number or other proof of purchase and identify the items you are returning.

We will provide return instructions. Your cancellation does not depend on our approval, provided you notify us within the cancellation period.

Return address:
Starseeker
7 Hartington Road Heald Green, Cheadle SK8 3BN, United Kingdom

Return postage

You are responsible for the cost of return postage when returning an item because you have changed your mind.

We recommend using a tracked service and keeping proof of postage.

If your item is faulty, damaged on arrival or incorrectly supplied, we will arrange or cover reasonable return postage costs.

Condition of returned equipment

You may unpack and inspect your equipment as you reasonably would in a shop to check its nature, features and how it works.

Please return all supplied parts, accessories and manuals, and pack the equipment securely. Use the original packaging where possible; opening or no longer having the packaging does not automatically remove your right to cancel.

If handling or use goes beyond what is reasonably necessary to inspect the equipment and reduces its value, we may deduct that loss in value from your refund. We will explain any deduction.

Refunds for change-of-mind returns

We will refund you without undue delay and within 14 days of receiving the returned goods or receiving evidence that you have sent them back, whichever happens first.

Refunds will be made to your original payment method, unless we agree otherwise with you. We do not charge a restocking or cancellation fee.

If you cancel your entire order, we will also refund the original standard delivery charge. If you chose an upgraded delivery service, we will refund only the cost of our least expensive standard delivery option.

Faulty, damaged or incorrect items

Our equipment must be of satisfactory quality, fit for purpose and as described.

If there is a problem with your order, contact support@starseeker.co.uk with your order details and a description of the issue. Photographs may help us resolve it.

You normally have a legal right to reject faulty, damaged or misdescribed goods for a full refund within 30 days of delivery. After that, you may still be entitled to a repair, replacement, price reduction or refund under the Consumer Rights Act 2015.

Any refund due for rejected faulty goods will be issued without undue delay and within 14 days of us agreeing that you are entitled to it.

The 30-day change-of-mind period does not limit these rights.

Exchanges

To choose a different product, return your original item under this policy and place a separate order for the replacement. This does not affect your legal right to a replacement where goods are faulty.

Your statutory rights

Nothing in this policy limits or excludes your statutory consumer rights.