Shipping policy

This policy applies to consumer orders delivered within the United Kingdom and placed through starseeker.co.uk, the official STARSEEKER UK website.

Delivery service and charges

We use DPD tracked parcel services for UK deliveries.

  1. Orders over £50: free standard UK delivery.
  2. Orders of £50 or less: the delivery charge is shown at checkout before you pay.
  3. Any optional upgraded delivery service and its price will be shown at checkout where available.

Enter your full delivery address and postcode at checkout to see the services available for your order.

Processing and delivery times

In-stock UK orders usually arrive within 2–4 working days of ordering. This estimate includes order processing and courier transit.

Working days are Monday to Friday, excluding bank holidays. Weekend delivery is included only where specifically offered for your order.

Any different delivery estimate for a product, pre-order or destination will be shown before you place your order. Delivery estimates are not guaranteed appointments unless we expressly agree otherwise.

Once your order is dispatched, DPD’s tracking information will provide updates on its progress. Courier transit estimates run from dispatch, rather than from the time you place your order.

If you need equipment by a particular date, please contact us before ordering.

Tracking and delivery options

We will provide tracking details when your order is dispatched. You can follow your parcel using the link in your dispatch notification or through DPD tracking.

Where available, DPD may send email or text updates, including an estimated one-hour delivery window. This is an estimate and may change.

Depending on the parcel and service, DPD may offer options such as changing the delivery date, nominating a neighbour, choosing a safe place or collecting from a Pickup location. The options available for your parcel will appear in your tracking link.

Please review any delivery preferences carefully and nominate only a suitable location or someone you trust to receive your parcel.

Delivery addresses and missed deliveries

Please check your delivery address, postcode and contact details before completing your order.

If you notice an error, email support@starseeker.co.uk as soon as possible with your order number and the correct details. We will try to update the address, but changes may not be possible after dispatch.

If you miss a delivery, follow the instructions in DPD’s tracking update or delivery notification. Any collection deadline or identification requirements will be provided by DPD.

If a parcel is returned to us following an unsuccessful delivery or collection, we will contact you to discuss redelivery or any refund due. Any proposed redelivery charge will be explained and agreed before we resend the parcel. Your cancellation rights remain unaffected.

Delayed, missing or damaged parcels

If your parcel is delayed, missing, damaged or marked as delivered when you have not received it, please contact support@starseeker.co.uk with your order number.

We will investigate with DPD and arrange an appropriate resolution, including replacement or refund where required. You do not need to make a compensation claim against DPD yourself.

For damaged deliveries, photographs of the item, packaging and delivery label can help us investigate. Please retain the packaging where practical. Reporting a problem promptly helps us resolve it, but we do not impose a short reporting deadline that removes your statutory rights.

We remain responsible for the goods until they come into your physical possession or that of a person you have identified to receive them.

Your rights if delivery is late

Unless we agree a different delivery period with you, we will deliver without undue delay and within 30 days of the contract being made.

If we miss the agreed delivery deadline, you can normally give us a reasonable additional period to deliver and cancel if we also miss that deadline. You may be entitled to cancel immediately if we refuse to deliver or delivery by the original deadline was essential.

If you end the whole contract under these late-delivery rights, we will refund all payments made under it, including delivery charges, without undue delay.

Cancellations, returns and delivery refunds

Our Returns & Refunds Policy explains the full conditions.

For change-of-mind returns, you have 30 days to notify us, starting the day after delivery. If goods from one order arrive separately, this period starts the day after the final item arrives. You then have a further 14 days to send the goods back.

  1. You pay return postage for a change-of-mind return.
  2. We arrange or cover reasonable return postage for faulty, damaged or incorrectly supplied items.
  3. If you cancel your entire order because you have changed your mind, we refund the original standard delivery charge. Any extra paid for an upgraded delivery service is not refundable under this change-of-mind provision.
  4. Change-of-mind refunds are made within 14 days of receiving the returned goods or evidence that you have sent them back, whichever happens first.

Please email us to notify cancellation and obtain return instructions. A valid cancellation does not depend on our approval.

Nothing in this policy limits your statutory consumer rights.

Contact us

For delivery questions or help with an order, email support@starseeker.co.uk. Please include your order number and a brief description of the issue.